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[GB]West Midlands Railway thanks passengers following Snow Hill signal failure



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Jernbane.Net
[GB] Reduced service on Snow Hill Lines following signalling fault
24. September 2020, kl. 22:34
Passengers in the West Midlands are being advised to check their journeys following a serious signalling fault which is affecting services via Birmingham Snow Hill today (Monday 21 September).

West Midlands Railway has introduced an emergency timetable to provide a reduced, regular service for passengers which will be in place for the rest of the day.

Passengers are advised to check their journeys before travelling using live journey planners. The emergency timetable is available to view here.

Replacement road transport is in operation along the route to supplement the limited train service, which is in operation between Worcester and Stratford via Birmingham city centre.

Jonny Wiseman, customer experience director for West Midlands Railway, said:

"We apologise to our customers whose journeys have been impacted by the signalling issues on our services via Birmingham Snow Hill today.

"Network Rail is working hard to repair the signals as quickly as possible but in the meantime we are only able to run a limited number of trains so additional road transport is in operation.

"I urge passengers to check their journeys before setting out and to consider using alternative routes if possible."

Any passengers whose journeys have been delayed by more than 15 minutes as a result of the disruption can claim compensation via the Delay Repay scheme by clicking here.
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Jernbane.Net
[GB]West Midlands Railway thanks passengers following Snow Hill signal failure
24. September 2020, kl. 22:35
West Midlands Railway has thanked passengers for their patience following a second day of reduced services on lines via Birmingham Snow Hill following a serious signalling fault.

Following the failure, which occurred yesterday morning (Monday), the operator has been running an emergency timetable on services between Worcester and Stratford, via Snow Hill.

The timetable has been designed to provide a reduced, regular service for passengers and is being supported by road transport while Network Rail technicians continue to fix the fault.

The emergency timetable will remain in place for the rest of today (Tuesday) and passengers are advised to check their journeys before travelling using live departure boards.

It is expected repairs will be concluded overnight to allow a return to the regular timetable tomorrow (Wednesday) but passengers are again advised to check their train before setting out.

Jonny Wiseman, customer experience director for West Midlands Railway, said:

"This has been a significant signalling fault and we would like to say a big 'thank you' to our customers whose journeys may have been impacted for their patience.

"Network Rail is continue to work hard to repair the signals but I would urge passengers planning to travel for the rest of today and tomorrow to check their journeys before travelling and consider alternative routes where possible."

Any passengers whose journeys have been delayed by more than 15 minutes as a result of the disruption can claim compensation via the Delay Repay scheme by clicking here.


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